Shipping policy

SHIPPING OPTIONS

Delivery Option & Delivery Times & Delivery Costs

USA Standard Shipping, 6-8 Business Days, $9.99

CAN Standard Shipping, 5-8 Business Days, $15.99


WHERE IS MY ORDER?

Missed your shipping?
If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipment or arrange to collect your parcel from your local USPS post office.
For some areas, you can reschedule your shipping online here -  https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here -  https://tools.usps.com/go/POLocatorAction!input.action   
 You will have 15 days from the date of the first shipping attempt to either reschedule shipping or collect your parcel. After this time your parcel will be returned to us.


WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.
If you are missing part of your order, please check:
  • Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
  • The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
  • Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.


DO YOU SHIP TO PO BOXES?

The express shipping services for USA cannot make shippings to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.


WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

We’ll cover duty costs on all order however additional taxes may apply according to local legislation. 



WHAT TIME WILL MY ORDER ARRIVE?

Shipments can be made anytime between 8am and 9pm.


CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Shipping to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped.


DO I NEED TO SIGN FOR MY PARCEL?

If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. If there are no safe places or available neighbours, the courier will notify you and attempt re-ship the next working day. Shipping will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us.


WHAT IF MY PARCEL DOESN'T ARRIVE?

You can track the status of your order here. If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here -  https://tools.usps.com/go/POLocatorAction!input.action   
If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.


DISPUTED SHIPPING

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute shipping of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs.


PLT ROYALTY

Prettylittlething Royalty shipping is valid for a 12 month period from the date of purchase. Your subscription to Prettylittlething Royalty shipping is subject to these terms and conditions. Customers need a registered Prettylittlething account to subscribe. The service must be purchased by selecting the Royalty Shipping option at checkout. Once purchased Prettylittlething Royalty Shipping is non-refundable. Prettylittlething Royalty Shipping entitles customers to Unlimited speedy shipping. There is no limit on how many times you order. Prettylittlething Royalty is available for east coast registered shipping addresses only. check your eligibility. Your order will be shipped within the timescales stated at checkout. Timescales for shipping may change so always refer to the time stated at checkout. Prettylittlething reserves the right to change or amend the shipping service at our discretion. During busy retail periods (including but not limited to Black Friday weekend and Cyber Monday) shipping times may take longer. Prettylittlething Royalty Shipping is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is the customer’s responsibility to ensure the use of Prettylittlething Royalty Shipping in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. You are responsible for using Royalty in accordance with the terms and conditions. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to our interests or another user. Prettylittlething reserve the right to accept or refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. Your statutory rights are not affected.